The American workforce is changing in ways employers can no longer treat as incremental. Artificial intelligence is reshaping how work gets done. Organizations are moving away from role-based hiring toward skills-based models. Expectations for digital and data literacy are on the rise while leaders redefine productivity around outcomes rather than hours.

Jacksonville, FL, February 4, 2026 – CSI Companies announced today that it has been named 2026 Best in KLAS for Technical Services by KLAS Research, marking the second consecutive year the company has earned this recognition in the Best in KLAS: Software and Services Annual Report. The Best in KLAS designation for Technical Services recognizes the delivery of consistent, high-quality support across data management, data migration and conversion, system integration, interfacing, and technical system support. “This award is especially meaningful because it’s based on direct feedback from the people we serve,” said Kate Mays, Chief Operating Officer at CSI Companies.
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Reimagining Your Epic System to Support Clinical, Operational, and Revenue Cycle Success Imagine an Epic system that runs smoother than ever. Clinicians chart more efficiently, patients receive seamless care, reporting enables, more intelligent decisions, and revenue cycle functions require less labor. That’s the promise of an Refuel project when it’s done right.  For health systems balancing innovation and stability, Refuel is a holistic method to reset, realign, and realize greater value from their EHR investment. It’s about transforming what’s already in place into something more efficient, innovative, and sustainable. What Is Epic Refuel Epic Refuel is a strategic initiative designed to optimize existing Epic environments, without the disruption of a full-scale reimplementation. Its purpose is to improve workflows, enhance user adoption, control costs, and strengthen compliance by aligning current operations with Epic’s latest capabilities and Gold Star standards. 
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In 2026, healthcare organizations are entering a pivotal new phase in the evolution of the Electronic Health Record. What was once viewed as a system of record is rapidly becoming the operational core of the enterprise where artificial intelligence, clinical efficiency, workforce sustainability, and operational performance intersect. Modernization must be treated as an ongoing discipline rather than a one-time initiative. Passive adoption has given way to proactive ownership, with health systems strengthening governance models, investing in training and data quality, improving provider experience, and aligning more closely with vendor roadmaps and emerging AI capabilities. In a landscape defined by accelerating
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The February edition of Workforce Optics is here. This month, we examine a labor market showing early signs of stabilization after a year of slow growth. January payrolls rose by 130,000 and unemployment edged down to 4.3%, signaling renewed momentum even as gains remain concentrated in select sectors.

Staffing Industry Analysts (SIA) has named Stacey Lane, CEO, and Liza Fiore Palermo, CXMO, to its 2026 Staffing 100 North America list, recognizing leaders who are shaping the future of the staffing and workforce solutions industry.

The American workforce is changing in ways employers can no longer treat as incremental. Artificial intelligence is reshaping how work gets done. Organizations are moving away from role-based hiring toward skills-based models. Expectations for digital and data literacy are on the rise while leaders redefine productivity around outcomes rather than hours.

The American workforce is changing in ways employers can no longer treat as incremental. Artificial intelligence is reshaping how work gets done. Organizations are moving away from role-based hiring toward skills-based models. Expectations for digital and data literacy are on the rise while leaders redefine productivity around outcomes rather than hours.

Creating workplaces where people feel seen, valued, and supported is more than a philosophy at Staffmark Group. It is the way we operate every day. As our workforce has become more remote and hybrid, we noticed something many companies have felt too. A sense of belonging can easily fade without intentional effort. That is why our Business Resource Groups, or BRGs, have become such an important part of who we are as an organization.

I recently sat down with Staffing Industry Analysts’ senior editorial director, Craig Johnson, to talk about what this shift really means. Here are a few of the key insights I shared about the opportunities and the growing pains of this new era:

SUCCESS STORY Transforming ServiceNow Operations through Partnership Background & Challenge A large regional health system partnered with CSI Companies to elevate its ServiceNow platform from a set of ad hoc fixes to a fully managed, strategic capability.   Originally brought in under an “on-demand” model to handle immediate ServiceNow needs, CSI quickly demonstrated the value of its expertise, agility, and client-first approach. What began as  limited support evolved into a long-term managed service engagement, transforming how the health system approached ServiceNow enhancements, strategic roadmap planning, and digital strategy.   Delivering Measurable Impact with ServiceNow Managed Services  Through the partnership, CSI delivered tangible
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